Customer has a right to refuse travel service.The cancellation must be made in a writing form at least 24 hours before the start of the tour (travel services) for thepossibility for FIRM (THENEWCRETE) to cancel the reserved services. In case of the cancellation the customer is obliged to pay a part of the cost of the tour:
1.1 14 days before the date of commencement of travel services: 30% of the total cost of the tour;
1.2 7-14 days before the date of commencement of travel services: 50% of the total cost of the tour;
1.3 0-7 days before the start of travel services: 100% of the total value of the tour.
2. In case of emergencies (death, illness, etc.) in the provision of relevant certificates(documents) FIRM (THENEWCRETE) has the right to make cancellation fees in the amount of 35% of the total cost of the tour.
3. In case of change of the client for the tour cancellation fees are not valid .